FAQ

Frequently Asked Questions (FAQ)

1. How can I place an order?
To place an order, simply browse our online store and add the desired sneakers to your shopping cart. Proceed to checkout, enter your shipping details, select your preferred payment method, and confirm your order.

2. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, and American Express. 
We do also have "cash on delivery" as a payment option, meaning you are required to give cash to courier delivering your package.

3. Do you offer international shipping? 
Unfortunately, not yet.
We are working on having international orders available as soon as possible.

4. What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you receive a pair of sneakers that doesn't meet your expectations, we accept returns within 30 days of the delivery date. The sneakers must be unworn and in their original packaging. Please review our detailed Return Policy for more information.

5. How do I track my order?
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimate its delivery date.

6. Are the sneakers you sell authentic?
Absolutely! We are committed to selling only 100% authentic sneakers.
We source our products directly from reputable resellers and authorized sources. Rest assured that every pair you purchase from us is genuine, meaning it does in fact hold value to it.

7. Can I cancel or modify my order after it has been placed?
We strive to process and ship orders as quickly as possible. Therefore, if you need to cancel or modify your order, please contact our customer support team immediately. We will do our best to accommodate your request, but we cannot guarantee changes once the order has been processed.

8. Do you offer discounts or promotions?
Yes, we frequently offer discounts and promotions. Keep an eye on our website or subscribe to our newsletter to stay updated on the latest deals, sales, and exclusive offers.

9. How can I contact your customer support?
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10. Can I sign up for updates on new releases?
Certainly! You can subscribe to our newsletter to receive updates on new sneaker releases, restocks, and exclusive offers. Simply enter your email address in the subscription box located at the bottom of our website.

We hope this FAQ page provides answers to some of your questions. If you need further assistance, please don't hesitate to reach out to our customer support team.